Privacy policy


Our website and any other sites we currently or intend to own and operate, our social media channels and apps are/will be the property and © Copyright of Black Grape Marketing (“BGM”).


We are registered in England and Wales:
Company registration number: 11261431
Registered office address: Suite 70, Capital Business Centre, 22 Carlton Road, South Croydon, Surrey, CR2 0BS
Our data protection registration number is: ZB131870 until 15th July 2022.


Updates to this Privacy Policy

At our discretion, BGM may change this privacy policy from time to time, to reflect updates to our business processes and procedures, or legislative or regulatory changes. We will post changes by updating this page. We encourage you to regularly review this page to ensure you are happy with the changes.


This policy was last updated on 7th March 2022.


Aged under 18?

If you’re under the age of 18, please do not access our website(s) and associated services.


What personal data do we collect?

Please do not supply any other person’s personal data to us. The types of personal data we collect and use only include personal data that you have given us, or that we have collected through a legitimate source, for example, promotional partners, public sources, or personal data that is part of your profile on social networks that you have made available to us:


  • Contact Data: data provided to us when you fill in a form, make a purchase, contact us, provide feedback, send us an email, call us, share content on our website or social media channels, request to receive updates from us via email, interact with our advertising or subscribe to our newsletter or blog
  • Identity Data: such as job title
  • Preferences Data: including marketing communication preferences, any data you provide to customise or personalise your experience of our website or services, dietary requirements and interests
  • Financial/Transactional Data: bank account or payment card details and purchase information. This allows us to issue purchase orders, invoices and remittances
  • Employee Data: CVs, contracts and any financial data in respect of paying a salary
  • Website/Device Data: any data automatically sent by your devices while accessing our products and services. Our WordPress website theme and plug-ins do not automatically send any data while accessing our services. However, we do use Google Analytics to help us track and understand customer’s behaviour, user experience, online content, device functionality and more. Please see the Google Privacy Policy here for more information –


How do we process your personal data?

We will never sell your personal data. However, the personal data recorded will be available to BGM, our affiliated companies and trusted third party service providers and contractors. Credit reporting agencies / debt collectors and relevant public agencies and authorities if required to do so by law.


We may combine your personal data from all sources, so that we can understand you better to improve and personalise your experience when interacting with us:


  • When you contact us via our website contact form, email, social media, or on any similar technologies to make an enquiry, ask a question, leave a comment or mention us, or upload media to our website or social media channels
  • To deliver our services to you, including sending statements, invoices and payment reminders to you, and collecting payments from you
  • For marketing and advertising purposes to inform you about similar products, services, events and promotions that may be of interest to you from ourselves, and carefully selected third-parties that we work with
  • To inform you about changes and improvements to our website, applications, social media platforms, services or our business operations
  • To comply with our legal obligations and resolve any complaints and disputes that may be made by you, or about you, relating to our website
  • For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use.


How long do we keep your personal data?

We will not keep your personal data for longer than necessary, or until you request in writing that we delete your data in a secure manner. We may retain a copy of your personal data indefinitely in order to comply with any applicable legal, accounting, or reporting obligations; for archiving purposes in the public interest; for scientific or historical research purposes; or for statistical purposes.


If you leave a comment on our posts, your profile data, comments and any metadata are retained indefinitely. This is so we can recognise you and approve any follow-up comments automatically, instead of holding them in a moderation queue.


Security of your personal data

We are committed to ensuring that your personal data is secure and have put in place physical, electronic and managerial procedures to safeguard and secure your data against loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.


The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, but we take appropriate steps to try to protect the security of your data.


You are responsible for selecting any password and its overall security strength, ensuring the security of your own data within the boundaries of our services.


Who can access your personal data and why?

We limit the disclosure of your personal data to others. However, we may disclose your personal data to the following recipients:


  • BGM Group of Companies. This may include any of our employees, suppliers or subcontractors used to supply our services
  • Any financial transactions relating to our services are handled by our payment services provider. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds
  • Any third-parties engaged by us in the supply of our services, for example credit reporting agencies, debt collectors and data processors. All third-parties will sign agreements with us. They will hold your personal data securely and will not share your personal data with any other organisations, unless instructed by us to do so
  • Any insurers and/or professional advisers for the purpose of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure
  • To the purchaser, or prospective purchaser, of any business or asset that we are, or are contemplating, selling.


Third-party data

If we receive personal information about you from a third-party, we will protect it as set out in this privacy policy. If you are a third-party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.


At our discretion, we may include hyperlinks to, and details of, third-party websites. Or use and offer third-party products or services through our website. Third-party sites have separate and independent privacy policies that you should look at.


The inclusion of any third-party links does not necessarily imply a recommendation or endorse the views expressed within them. We have no responsibility or liability for the nature, content, activities or availability of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


International data transfers

Your personal data may be processed or transferred between any of the countries where we, or our partners, affiliates, and third-party providers operate or maintain facilities, for example web or cloud-based services.
If we transfer your personal data to other countries, we take steps to safeguard your personal data and to ensure that applicable laws are being followed.


Personal information that you comment on, or publish on our website and social media channels, may be available via the internet around the world. We cannot prevent the use or misuse of such information by others.


Your rights and controlling your personal data

Your personal data will only be used as set out in this privacy policy:


  • You always retain the right to withhold personal data from us, with the understanding that your experience of our website or services may be affected. For example, without an address we would be unable to deliver printed literature
  • You retain the right to request details of any personal data we hold about you at any time. Such information will be subject to the supply of appropriate evidence of your identity. We will usually accept a photocopy of your passport, certified by a solicitor or bank, plus an original copy of a utility bill showing your current address
  • If you believe that any of the information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the methods mentioned below, and we will take reasonable steps to correct any information
  • You can request that we delete any personal data we hold about you. This does not include any data we are obliged to keep, for example, for administrative, legal, or security purposes
  • You can also opt-out of marketing communications by clicking on the unsubscribe link provided in each communication you receive, or by contacting us.


You can make a complaint

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us with full details of the alleged breach. We will investigate your complaint and respond to you, in writing within 30 days, setting out the outcome of our investigation and the steps we will take to deal with your complaint.


The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. You can make a complaint to the ICO at any time about the way we use your data.


Contact us

Your satisfaction is extremely important to us. We will always do our very best to solve any problems, questions or concerns you may have regarding your privacy and the data we hold about you.You may contact us by:


  • Using our website Contact Form
  • Email:
  • Call us on: 07803 708072
  • Or write to us at: FAO Samantha Larcombe, Black Grape Marketing, Suite 70, Capital Business Centre, 22 Carlton Road, South Croydon, Surrey, CR2 0BS
  • Office Opening Hours: Monday – Friday. 9am – 5pm. Closed Saturday and Sunday.