Storage FAQ’s
Each 20ft storage container offers approximately 150 sq ft of clean, dry, secure space. However, it’s not always easy to picture how much space that really is.
We often compare it to the size of a double garage, enough room to store the contents of an average 3-bedroom house or large enough to store a classic car.
If you still can’t visualise it, we’re more than happy to show you around a storage container on site to give you a better feel for the space provided.
We offer flexible monthly storage.
When you rent your storage container with us there is a 2 month minimum booking required, you will then qualify for a 50% discount for the first month. It will continue on a rolling monthly contract after that for however long you need storage.
If you wish to terminate your contract with us, we require 14 days' notice.
The easiest way is to book online. You can book here.
However, if you would like to speak to someone to book your storage container, please call us on 02030 120 120.
If your plans change, just let us know, we’ll happily adjust your move-in date to keep things stress-free.
We will agree a move in date with you. When you move in, we can be there to meet you and explain how everything works, to ensure you feel comfortable with your storage unit.
Alternatively, if you’re happy to be left alone, we will provide you with your unique gate code and you can access the site at your leisure using our approved App.
If you need a hand unloading non palletised items, such as boxes of household items or business inventory, we will be able to provide a member of staff to help you. There is an associated cost of £35 / hour.
Once you’re settled, and know how things work on site, the space is yours to organise at your leisure. With secure access 24/7, 365 days a year, you can come and go as you please.
At time of booking, you will need;
- A UK bank account
- Mobile phone access, for verification purposes and to be able to access the site using your unique gate code, via our approved App
Yes, our storage facilities are monitored through a combination of secure perimeter fencing, access control with personal access codes, and 24-hour CCTV surveillance.
These measures help us track who enters and exits the premises and ensure your belongings are well protected.
Our office hours are Monday – Sunday – 8am to 6pm. You can call us on 02030 120 120 at those times and we will be happy to help you.
Our access hours are 24/7, 365 days per year, via our approved App.
When you book your storage unit with us, you will be provided with a unique gate access code, to be able to gain entry to the site, 24/7, 365 days a year, and asked to download our approved App.
You can then drive up to your storage unit, park and load / unload your items at your leisure.
If you have downloaded our approved App and you have your individual gate access code, there shouldn’t be any reason why you wouldn’t be able to access the site.
However, if you have any problems, just call us on 02030 120 120 and we will be able to help you.
Unfortunately, it’s not possible to give your suppliers site access.
However, if you wish to grant access to additional employees to your storage unit, we will be able to provide them with their own gate access code.
As each person within your organisation will have their own access code, we will always be able to see who has accessed your storage unit and when.
You should secure your storage unit with an approved padlock, purchased from us at time of booking. The cost is £50 including VAT.
We recommend this route, as it ensures that you have the correct padlock for the storage unit. We will also have a spare key, should you lose or misplace yours, so that we can quickly gain access to your storage unit for you.
If you use your own padlock and lose or misplace your key, you will need to arrange for a locksmith to meet you on site to gain access to your storage unit, without causing any damage to the storage unit itself.
You can buy an approved padlock from us at time of booking. The cost is £50 including VAT.
If you have purchased our approved padlock from us at time of booking, we will have a spare key for the padlock, securely stored, just for this type of eventuality.
Just call us on 02030 120 120 and we will be able to help you gain access to your storage unit.
If you have used your own padlock and lose or misplace your key, you will need to arrange for a locksmith to meet you on site to gain access to your storage unit, without causing any damage to the storage unit itself.
Don’t worry. These things happen.
If you have purchased the approved padlock from us, and we cannot gain access for you, we will contact one of our approved locksmiths who will be able to gain entry for you.
If you have used your own padlock, you will need to arrange for a locksmith to meet you on site to gain access to your storage unit, without causing any damage to the storage unit itself.
Within reason you can store anything. If you have any questions just let us know and we will be able to advise if we think it’s suitable for storage. However, generally speaking, the following items are suitable for storage;
- The contents of an average a 3-bed house
- Furniture – sofas, beds and mattresses, dining tables and chairs, wardrobes and chest of drawers
- Appliances and white goods (fridges, washing machines, tumble dryers)
- Garden furniture and gardening tools
- Personal items – bicycles and sports equipment
- Clothes and material (stored in airtight boxes)
- Classic cars, vintage cars
- Tools – for trades or gardening
- Business – stock, inventory, fulfilment and drop shipping, archive materials
- Multiple pallets of business stock or desks
- Student luggage, books, sports equipment and personal belongings
It’s probably common sense, but the following items would not be suitable for containerised storage;
- Illegal substances – drugs, explosives
- Illegal items – knives, firearms
- Indecent materials – books, magazines, films
- Hazardous substances - flammable or explosive substances
- Harmful substances – asbestos, or anything toxic or corrosive
- Perishable items - food or anything that can cause mould, bacteria or infestations
- Waste materials
- Motorbikes and trade vehicles / vans
- Animals – alive or dead!
- People – please do not use your storage unit as accommodation
We would recommend that you pack clothes and material in airtight boxes. This will ensure they remain in the same condition throughout the time you store with us.
Items that are delicate, or could be damaged, should always be packed and stored correctly to minimise any accidental damage.
Yes, we have public and employee liability insurance.
NO INSURANCE IS PROVIDED: We do not insure your goods. Storage is at your sole risk.
Your Insurance Obligation: You must insure your goods for their full replacement value against "Normal Perils" (including fire, theft with forcible entry, flood, etc.) for the entire storage period.
No, due to safety measures, to prevent electrical hazards and ensure the security of all stored items, the storage units do not have lighting / power inside the individual containerised storage units.
However, the site is well lit, so there should be enough light to be able to see when inside your storage unit. You can also use a torch or your car / van headlights to illuminate the space if required.
If required, some of our units can be converted into a powered workspace, to find out more please call 02030 120 120
No. The containerised storage units are airtight and watertight, so your items should be safe.
It’s your responsibility to ensure you have correctly packed, stacked and secured your items within your containerised storage unit, and therefore there shouldn’t be any reason why anything should be damaged.
However, if you feel something has been damaged while stored with us, you should call us on 02030 120 120 as soon as possible.
Unfortunately, you will need to come back and lock your storage unit, as you would if you had forgotten to lock your car or house.
The site is not manned 24/7, and you also need to lock your storage unit with your individual approved padlock.